FAQ’S

What are Customized Holidays?

Customized Holidays are holidays for the individual traveller and not a group tour. A Customized holiday is created exclusively for you and your family or friends after discussing your likes, dislikes and travel needs. Whether you are travelling in India or around the World, our team will suggest and offer the best experiences and options, design your itinerary and book all travel services for you. . Here, you can pick and choose your travel dates, the pace of your holiday, style of accommodation, transfer options like scenic train journeys, private chauffeur driven cars, self-drive cars, cruises, private jets, shared coach transfers, shuttles etc., sightseeing activities and attractions from the must-do and must-see city tours, hop-on hop-off buses, adventure activities like jet boating, hot air ballooning, skydiving etc. and experiences like cooking classes, perfume making, sunset sailing etc


What are the inclusions of the customized holidays packages on the website?

The inclusions of the customized holiday packages on the website as as follows: Transfers by Comfortable Air conditoned coach/private car Accommodation on twin sharing Sightseeing as per the interest


Are all meals included in a Customized holiday?

No, Mainly Breakfast is included in the holiday. At few destinations dinners are included. Lunches and dinners are not included as you get a chance to try local cuisine.


Is the air ticket, visa, insurance included in the Customized holidays packages on the website?

No, Price is based on land package only. We can help you to book your air tickets, visa, insurance at an additional price as per your choice of airlines and class of travel.


Is there any minimum number of guest required for a Customized holidays?

No


What is the cancellation policy for a Customized holiday?

If Guest decides to cancel the tour for any reason whatsoever then he/she shall give a written application to the Company within specified time limit along with original receipt issued by the Company. Cancellation charges will be calculated on your Holiday Price and it is based on the date of tour cancellation and services booked such as Air tickets issued on special fare , certain hotel reservations, cruises bookings are non refundable and full cancellation applicable.


Do Customized holidays have a price guarantee (price committed at the time of booking)?

The price committed to you at the time of booking will be honoured. In case of unavailability of your preferred services we will try to accommodate or book alternate services in the same price. However, if those hotels and other services are unavailable, sold out or you upgrade any services additional price will be applicable.


What are the documents required for a Customized holiday?

Passport


How to book the ready customized packages on the website?

Online by visiting our website www.awakefulexperiences.com


After booking, when will we get a confirmation of services and the vouchers for our holiday?

Upon making full payment and overall service confirmations, vouchers shall be issued within 15 days of receiving full payment.


What are the supported modes of payment you accept?

You can pay via Bank Transfers, Cheques or in cash. We accept all Visa, MasterCard and American Express credit cards and most major debit cards which are subject to processing fee.


What if I face any issues during the Tour?

There would be a dedicated Travel Counselor assigned exclusively to you, who would be in touch with you from the time when the query was initiated till the time the tour ends,. The Hotels, Transport and the services used by us are tried and tested for over 25 years.


How do I change my hotel booking?

To change or cancel a booking you can either email us at [email protected] or contact us via contact page. Airline charges or cancellation fees may apply with some fare types. Some reservations on restrictive fares cannot be changed. Penalties on Hotel/ Holiday Packages may vary based on tour type/ sesonality.


How will I receive my travel documents?

The travel documents are usually emailed /courier to the client.


Do I need to reconfirm my flights before I leave?

It isn’t mandatory, but we highly encourage you to do so. Airlines regularly alter their schedules or change their flight numbers. We make every attempt to contact you when there is a change; however there are rare occasions when we are not correctly notified by the airlines that a change has occurred. Reconfirmation helps to detect a problem before you arrive at the airport. We recommend that you contact us or check with the airline directly 24-72 hours prior to departure.


How much luggage am I allowed to take on my trip?

It varies on the airline and the destination. It is always best to check directly with the airline on their website. Standard requirements are usually two pieces of checked baggage, one carry-on bag and one personal item such as a purse, briefcase or laptop computer.
Standard measurements for checked baggage is 62 linear inches (L + W + H) with weight not to exceed 50 lbs. per piece. Carry-on bags should not exceed 45 linear inches (L+W+H) with weight not exceeding 40 lbs. Foreign airlines may have stricter regulations for both checked baggage and carry-on baggage.
Please note that the airlines have been strictly enforcing the 50 lb. weight limit. If your bag exceeds 50 lbs, the airlines reserve the right to charge a fee for overweight luggage. The fees vary by airline but usually begin with a charge of $25.00 or more each direction. Please pack and plan accordingly.
If your vacation entails traveling on a tour via motor coach, certain luggage limitations may also apply. Please consult the brochure or ask our travel counselor that assisted you with the arrangements.


When do I need to be at the airport to check in for my flight?

It varies on airline and destination. It is always best to check directly with the airline. You can help avoid vacation stress by arriving at most airports at least 90 minutes prior to scheduled departure time for domestic flights and 120 minutes prior for International flights. Some large airports like Chicago O’Hare, New York JFK, Los Angeles, etc require even more time so plan accordingly.


What should I pack in my carry on bag?

You should always keep ticket receipts, tour documents, and identification with you at all times. Never pack necessary daily medication in checked baggage; pack it in your carry-on. We also recommend that you carry a change of clothing and toiletries. Most airlines have greatly reduced meal service so we encourage you to pack healthy snacks. When traveling internationally you are not allowed to take fresh fruit, vegetables, flowers to other countries or return back to the USA with them as they may harbor insects. Follow the TSA guidelines of the 3-1-1 rule: all liquid, gel or aerosol items in your carry-on bag must be 3 oz or less, placed together in a clear one quart ziplock bag, 1 bag per person


What do I need to avoid packing in my carry-on bag?

You are not allowed weapons or sharp weapon like objects. It is recommended that sharp cuticle scissors be placed in your checked luggage. Butane type cigarette lighters, matches, flammable liquids, fireworks, household items such as bleach, drain cleaners and other toxic chemicals are not allowed and will be confiscated. It is always good practice to check with applicable carrier for specific details.


Can I obtain my boarding pass before I get to the airport?

Yes. As technology continues to improve, airlines encourage you to check in advance. Please visit the web-site of the airline involved. In most cases you will need your reservation number (also called record locator #) OR e-ticket number.
Most boarding passes can only be issued within 24 hours of flight time.


Is travel insurance really necessary?

Travel Protection plans are available and recommended to help protect you and your trip investment. Travel Protection Policies offered by most major travel insurance providers include benefits such as Trip Cancellation, Trip Interruption, Emergency Medical and Emergency Evacuation/Repatriation, Trip Delay, Baggage Delay and more. Please ask our trained travel professionals for details.


Do I have to pick from the vacations I see on your website?

Absolutely not. We can customize anything you see on this website or provide you with a one-of-a-kind travel experience based on your unique needs, interest, and budget. We love to take our time getting to know you and your travel dreams. We then take that information, add in our extensive experiences, and provide you with a vacation that will exceed your expectations. We are here to help you travel better.


What about the food?

“Many travelers want to know about the food, wine and opportunities to sample authentic cuisine,” “Enjoying authentic local cuisine is an integral part of the experience, and we are always diligent to ensure that our guests get great value by recommending the best places to eat and things to do within their budget.”


How much do I tip?

“Since tipping is such an integral component of the services industry, our clients want to ensure they are tipping properly and not offending their local hosts by tipping too little, or even too much,” “My response assures our clients that tipping is very subjective and that their local hosts appreciate any tips they are given, but tips are not expected and the level of excellent service certainly does not depend on the expectation of a good tip.”


What exactly is included in my vacation?

The true value of your vacation is in the accurate detailed vacation description on the website and in the brochures, which is unusually specific about accommodation, touring in deluxe motorcoaches, sightseeing, and included meals. The agenda for each day is spelled out with exactly what is included in the price. Sightseeing with Local Guides is clearly listed. Inside visits are shown as UPPERCASE in the tour description, including admission charges, where applicable.


Why is it important that I give my name as it appears on my passport at the time of booking?

Due to increased travel security around the world, it is now more important than ever that your bookings with airlines, hotels, cruise liners, etc. match your first and last name exactly as it reads on your passport. We do not allow a change in names of passengers at any time after the booking is made.


Is it mandatory that I give my passport details for booking ?

Yes, it is mandatory that you give us the passport information including the name as per the passport, passport number, date of issue, date of expiry, nationality, gender, date of birth and place of issue at the time of booking. Due to increased travel security around the world, it is now more important than ever that your bookings match your first and last name exactly as it reads on your passport. Additionally, any changes to your booking – land and/or air – which include spelling, could be subject to a change fee, penalties, or cancellation. We do not allow a change in names of passengers at any time after the booking is made.


Why is my contact information collected when I book ?

There may be times when unforeseen events beyond our control impact travel schedules and potentially disrupt cruises, tours, or packages. These include, but are not limited to, severe weather conditions, acts of nature, and government travel advisories. Under such circumstances, it is critical that the Globus family of brands be able to contact you immediately and reliably—including nights, weekends, and holidays—to make sure we’ve informed you of any possible changes to your travel.


What is the difference between a twin-bedded room and a double-bedded room?

A double-bedded room is a room designed to accommodate two people, though not necessarily with two separate beds. A twin-bedded room has two separate beds of any size. We usually reserve twin-bedded rooms for our travelers. All requests for double-bedded rooms are subject to availability at the time of check-in.


What size is a triple room?

A triple room is the same size as a twin or double room. It will have beds to accommodate three people; however, we cannot guarantee that there will be three separate beds. If there are only two beds, a rollaway bed may be requested but cannot be guaranteed.


How long will we be on the road each day? How often does the motorcoach stop en route?

Driving time varies for each vacation. It depends on the itinerary, and the driving distance is mentioned in the travel documents, if available. When driving between cities, the motorcoach stops after every 1.5-2 hours at places where you can pick up a snack/meal and use restrooms. Most vacations do not include drives from one city to another every day.