Terms and Conditions

  1. Agreement between the User ("User", "you") and Awakeful ,Division of Fountainhead Entertainment Pvt Ltd. awakefulexperiences.com are trading names of Fountainhead MKTG with registered office at New Era Compund, 16 Mogul Lane Opp Big Bazaar, Matunga West Mumbai 400016, Maharashtra, India.

  2. Please read these terms and conditions of use ("Terms and Conditions") before using the www.awakefulexperiences.com website ("Site"). You consent to these Terms and Conditions when you use this Site, without qualification. If you disagree with any part of the Terms and Conditions, you may not use this Site in any way. In the case of any violation of these Terms and Conditions, Awakeful/FH, reserve the right to seek all remedies available by law and in equity for such violations.

  3. We are a Company registered in India. Our business and the services we offer are governed by the applicable laws of India. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

  4. Site User Obligations

  5. You agree to be bound by the following obligations, including without limitation:

    1. We are a Company registered in India. Our business and the services we offer are governed by the applicable laws of India. No warranties and/or representations of any kind, express or implied, are given as to the compliance of the information shown on this Site, the services offered by or on behalf of us, any information relating to such services and our business in any respect with any laws of any other country which do not, in any event, affect or apply to the same.

    2. Site User Obligations

  6. For persons who are resident in the India, the applicable booking and purchase conditions are those which appear on the relevant product pages and you must read these before confirming your booking or purchase. Residents of other countries must identify themselves as such at the time of booking or purchase and ascertain whether the booking or purchase will be accepted from their country of residence and the conditions applicable to their booking or purchase. All bookings and purchases are also subject to the general information appearing in our current On-line brochure and product descriptions. We recommend you print a copy of our applicable booking conditions and this additional information together with all other relevant details relating to your chosen holiday or travel arrangements prior to making a booking with us.

  7. Booking and purchase conditions contain limitations and exclusions of liability to any person(s) who books and/or takes any of the holidays and/or travel arrangements advertised on this Site. Cancellation and amendment charges are payable if a booking or other purchase is cancelled or amended after it has been confirmed.

  8. Bookings and Cancellations:

    Bookings :

    1. The bookings will be done on customised basis as per the requirement of each client depending upon his enquiries and confirmation regarding the same from our Team.

    2. Once the booking is confirmed by the client Awakeful would require

      1. 50 % of the Tour cost

      2. Full payment towards Air Fare

      3. In cases of cruise bookings, the full advance payment should be made to Awakeful.

      4. In cases of train ticket bookings, the full advance payment should be made to Awakeful.

      5. Payment should be made 45 days prior to the date of travel.

      6. All payments will be collected at the prevailing rate of exchange at the time the payment is done

    Cancellations :

    Cancellation Charges:

    If circumstances make you cancel your holiday, the cancellation must be intimated to us in writing. As per the booking condition of the holiday, we are constrained to levy the following cancellation charges.The remaining amount will be kept with Us / Awakeful D/O Fountainhead Entertainment Pvt Ltd. and can be utilised for your future tour with us. Term and conditions may vary as the case may be.

    When a Cancellation is Made Charges Per Person
    45 - 30 working days Booking Deposit
    29 - 15 working days 75%
    15 - 8 working days 50%
    7 or lesser working days Non refundable

    Additional cancellation charges other than those specified above may be applicable as per the policies of airlines /railway / cruise / hotel and other service providers.

    Certain tours, hotels and sightseeing may have a non-refundable policy. The same will be advised by the Awakeful team when quoting the final package cost. It will be mentioned NON REFUNDABLE in your quotation and the general cancellation policy will not apply.

    1. There will be no refund for partially utilized service or no show for whatsoever reason
    2. The tour cost do not include any kind of insurance premium for accident or loss of baggage / life
    3. Awakeful & its Associates shall not be responsible for any change in Hotel booking, Package tour or any kind of damage made due to unavoidable circumstances such as: Natural calamities, Government restrictions, Political unrest, road blockage, delay or cancellation of flight, sickness or accident etc.
    4. Visa fee is always NON refundable; in case of rejection by Consulates the clients can reapply. The application will be considered as a fresh application and fees will be applicable once again.

    If the client's visa is rejected the booking deposit will be forfeited. Granting of the visa is at the sole discretion of the Embassy/ Consulate. The Wanderers does not have any control / influence over it.

  9. Jurisdiction :

    Access to this Site is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by Indian law. Access is further conditional on your agreement that any dispute or matter which arises between you and us will be dealt with exclusively by the Courts of Mumbai. Awakeful reserves the right to deny access to the Site at any time without notice.

  10. Warranties and Liabilites :

    No warranties, promises and/or representations of any kind, express or implied, are given as to the accuracy of any of the information contained on this Site or as to the nature, standard, suitability or otherwise of any services offered by us or on our behalf. We shall not be liable for any loss or damage of whatever nature (direct, indirect, consequential or other) which may arise as a result, directly or indirectly, from the use of any of the information or material contained in this Site and/or use of or access to any other information or material via web links from this site or any inability to access or use this Site. These exclusions of liability apply only to the extent permitted by law and, except for information or material accessed via Sites or supplied by an identified Third Party, where consistent with our applicable booking conditions. If any of these exclusions, in whole or part, is found to be unlawful, void or for any other reason unenforceable, that exclusion or part of the exclusion shall be deemed severable and shall not affect the validity or enforceability of the other exclusion(s) or part(s) of the exclusion(s) in question.

  11. Awakeful may change any aspect of the Site or its content, including the availability of any suppliers, features, information, database or content.

  12. Without prejudice to the foregoing provisions, we are entitled to the benefit of any applicable exclusions and/or limitations of liability permitted by the laws of any country found to be applicable to the information shown on this Site and/or any services offered by us or on our behalf.

  13. The information and/or prices shown on this Site are updated from time to time and therefore may have changed by the time you come to book your holiday or travel arrangements. Whilst every effort is made to ensure the accuracy of all such information and prices, regrettably errors do occasionally occur. You must therefore ensure you check all details of your chosen holiday or travel arrangements (including the price) at the time of booking.

  14. The prices and discounts shown on this site may vary as per customisation of trips by the clients

  15. The carriage of passengers and their baggage is subject to provisions of the Warsaw convention (as amended if applicable) national legislation and the carriers conditions of carriage.

  16. The copyright in the material contained on this site belongs to its Licensors or us. The material may only be used for your own personal use for non-commercial purposes.

  17. Please note that airlines have their own rules and regulations with regard to e-ticketing. We cannot be held responsible for non-compliance with these regulations and strongly recommend that you check these details with your airline in advance of travel.

  18. The Site is provided on an 'as is' and 'as available' basis. We do not accept any liability in respect of your ability to access or use the site at any time or for any interruption in that access or use or for any failure to complete any transaction. We do not warrant that the Site is free from computer viruses or other properties that may cause loss or damage.

  19. We reserve the copyright and all proprietary rights in the Site and all content. The material contained within the Site is the property of Fountainhead Entertainment Pvt Ltd or its affiliates unless identified as belonging to third parties. The name Awakeful and any other marks, logos and graphics displayed on the Site are registered trademarks of Fountainhead Entertainment Pvt Ltd or its affiliates. Other company and product or service names displayed on the Site may be the trademarks of their respective owners. You are not granted any right or license to use any trademarks.

LEGAL NOTICES :

Access to any information on this Web Site is conditional on your acceptance of the Terms and Conditions. All bookings and purchases are subject to availability and e-mail (or written) confirmation by the relevant principal. Booking conditions apply to individual travel arrangements and products and must be read in addition to these terms and conditions. Booking conditions can be found in the individual travel and product descriptions. Fountainhead Entertainment Pvt Ltd reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users. The current version of the Terms and Conditions will be displayed within the Site from the date on which any changes come into effect. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes.